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June 17, 2023

A Step-by-Step Guide to Cisco Orion License Management and Activation

Product Activation Key Cisco Orion: A Complete Guide

Cisco Orion is a family of network management products that provide comprehensive and scalable solutions for monitoring, diagnosing, and optimizing network performance. Cisco Orion products include:

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SolarWinds Network Performance Monitor (NPM) A powerful tool that collects and analyzes network data, detects network issues, alerts network administrators, and generates network performance reports.

SolarWinds NetFlow Traffic Analyzer (NTA) An add-on module for NPM that collects and analyzes network traffic data, identifies bandwidth hogs, monitors application performance, and supports network forensics.

SolarWinds Network Automation Manager (NAM) A bundle of NPM, NTA, and other modules that automate network configuration management, compliance reporting, IP address management, network topology mapping, and more.

Cisco Orion products offer many features and benefits for network administrators, such as:

Easy installation and deployment Cisco Orion products are designed with an out of the box deployment that is simple, fast, affordable, scalable, and flexible.

Intuitive user interface Cisco Orion products have a web-based user interface that is easy to use and customize, with dashboards, charts, graphs, maps, alerts, reports, and more.

Advanced network monitoring Cisco Orion products collect and analyze network data from various sources, such as SNMP, NetFlow, sFlow, J-Flow, IPFIX, ICMP, WMI, VMware API, and more.

Proactive network troubleshooting Cisco Orion products detect network issues before they affect users or services, alert network administrators via email, SMS, or other methods, and provide root cause analysis and suggested solutions.

Network performance optimization Cisco Orion products help network administrators optimize network performance by identifying bandwidth bottlenecks, application latency issues, network configuration errors, security threats, and more.

Network automation Cisco Orion products help network administrators automate network tasks such as backup and restore of network configurations, compliance reporting, IP address management, network discovery and mapping, and more.

To use Cisco Orion products, you need a product activation key that enables the features and options that you purchased. A product activation key is a 160-bit value that encodes the serial number of your device and the enabled features. A product activation key is required for each device that runs Cisco Orion software.

In this article, we will guide you through the process of obtaining and installing a product activation key for Cisco Orion products. We will cover the following scenarios:

Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)

Sharing Active Licenses with Additional Devices

RMA License Transfer

</ Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)

If you purchase a Cisco Orion software product, you will receive a product authorization key (PAK) that entitles you to a product activation key. A PAK is a 16-digit alphanumeric code that is printed on a label or sent via email. A PAK is valid for one-time use only and expires after one year.

To activate your software product, you need to register your PAK and receive an activation key. You can register your PAK online or by phone. To register your PAK online, follow these steps:

Go to the Cisco Product License Registration portal at https://www.cisco.com/go/license .

Enter your PAK in the Enter New PAKs field and click Submit.

Verify your contact information and click Next.

Select the device type and enter the serial number of your device. You can find the serial number on the device label or by using the show version command on the device console.

Review the license information and click Next.

Enter your email address and click Submit.

You will receive an email with your activation key and instructions on how to install it on your device.

To register your PAK by phone, call the Cisco Global Licensing Operations (GLO) team at 1-800-553-2447 or +1-408-526-4000. You will need to provide your PAK, device type, serial number, and email address.

To install your activation key on your device, follow these steps:

Enter the enable command to enter privileged EXEC mode.

Enter the configure terminal command to enter global configuration mode.

Enter the license install command followed by the activation key. For example:

license install 1234567890ABCDEF1234567890ABCDEF

Verify that the license is installed and activated by using the show license command. For example:

show license License Information for 'SolarWinds NPM' License Type: Permanent License State: Active, In Use License Count: Non-Counted License Priority: Medium

If you purchase additional features or options for your software product, you will receive another PAK that entitles you to another activation key. You can register and install the new activation key using the same steps as above.

If you renew your software product subscription or maintenance contract, you will receive a renewal PAK that entitles you to a new activation key. You can register and install the new activation key using the same steps as above. The new activation key will replace the old one and extend the validity of your license. Sharing Active Licenses with Additional Devices

If you have multiple devices that run Cisco Orion software, you can share your active licenses with them without purchasing additional licenses. This feature is called license pooling and it allows you to manage your licenses centrally and efficiently.

To use license pooling, you need to have a license server that stores and distributes your licenses to your devices. The license server can be any device that runs Cisco Orion software and has an active license. You can designate one or more devices as license servers and assign them to different license groups. A license group is a logical grouping of devices that share the same license type and version.

To share your active license with an additional device, you need to copy the existing active license from the license server to the new device, register the new device with the license server, and install the activation key on the new device. You can copy, register, and install the activation key using the web-based user interface or the command-line interface of Cisco Orion.

To copy an existing active license to a new device using the web-based user interface, follow these steps:

Go to Settings > All Settings > License Manager.

Select the license that you want to copy and click Copy License.

Enter the IP address or hostname of the new device and click Copy License.

You will see a confirmation message that the license has been copied successfully.

To copy an existing active license to a new device using the command-line interface, follow these steps:

Enter the enable command to enter privileged EXEC mode.

Enter the configure terminal command to enter global configuration mode.

Enter the license copy command followed by the IP address or hostname of the new device. For example:

license copy 192.168.1.100

You will see a confirmation message that the license has been copied successfully.

To register the new device with the license server using the web-based user interface, follow these steps:

Go to Settings > All Settings > License Manager.

Click Add/Upgrade License.

Select the license type and version that matches the license server and click Next.

Select the option to Use License Manager and enter the IP address or hostname of the license server. Click Next.

You will see a confirmation message that the device has been registered successfully.

To register the new device with the license server using the command-line interface, follow these steps:

Enter the enable command to enter privileged EXEC mode.

Enter the configure terminal command to enter global configuration mode.

Enter the license register command followed by the IP address or hostname of the license server. For example:

license register 192.168.1.99

You will see a confirmation message that the device has been registered successfully.

To install the activation key on the new device, follow these steps:

Go to Settings > All Settings > License Manager.

Select the license that you want to install and click Install License.

Select the new device from the list of available devices and click Install License.

You will see a confirmation message that the license has been installed successfully.

Alternatively, you can install the activation key on the new device using the command-line interface of the license server. To do so, follow these steps:

Enter the enable command to enter privileged EXEC mode.

Enter the configure terminal command to enter global configuration mode.

Enter the license install command followed by the IP address or hostname of the new device. For example:

license install 192.168.1.100

You will see a confirmation message that the license has been installed successfully.

RMA License Transfer

If you have a defective device that runs Cisco Orion software and you need to replace it with a new device under warranty or service contract, you can transfer your licenses and activate options from the old device to the new device. This feature is called RMA license transfer and it allows you to avoid purchasing new licenses for your replacement device.

To use RMA license transfer, you need to initiate an RMA replacement request with Cisco Technical Assistance Center (TAC) and provide them with your old device serial number and your new device serial number. You also need to have access to both devices and their activation keys.

To transfer licenses and activate options from your old device to your new device, follow these steps:

Enter the enable command to enter privileged EXEC mode.

Enter the show license command to display your current licenses and activation keys. Copy or write down your activation keys for future reference.

Enter the configure terminal command to enter global configuration mode.

Enter the no license install command followed by your activation keys to remove them from your old device. For example:

no license install 1234567890ABCDEF1234567890ABCDEF

You will see a confirmation message that your licenses have been removed successfully.

Enter the enable command to enter privileged EXEC mode.

Enter the configure terminal command to enter global configuration mode.

Enter the license install command followed by your activation keys to install them on your new device. For example:

license install 1234567890ABCDEF1234567890ABCDEF

Verify that your licenses are installed and activated by using the show license command. For example:

show license License Information for 'SolarWinds NPM' License Type: Permanent License State: Active, In Use License Count: Non-Counted License Priority: Medium

Support Contacts

If you need any assistance or support with your Cisco Orion products or licenses, you can contact the following resources:

Cisco Technical Assistance Center (TAC) A team of experts that provide technical support and service requests for Cisco products and solutions. You can contact TAC by phone, email, web, or chat. You can also access TAC online tools and resources such as troubleshooting guides, software downloads, documentation, and more. To contact TAC, visit https://www.cisco.com/c/en/us/support/index.html .

Cisco Global Licensing Operations (GLO) team A team of specialists that provide licensing support and guidance for Cisco products and solutions. You can contact GLO by phone or email. You can also access GLO online tools and resources such as license registration, activation, transfer, renewal, and more. To contact GLO, visit https://www.cisco.com/go/license .

Licensing Help Q&A A collection of frequently asked questions and answers about licensing topics such as product activation, license types, license management, license transfer, and more. To access Licensing Help Q&A, visit https://www.cisco.com/c/en/us/products/licensing-help-qa.html .

Conclusion

In this article, we have explained what Cisco Orion is and what are its features and benefits. We have also guided you through the process of obtaining and installing a product activation key for Cisco Orion products. We have covered the following scenarios:

Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)

Sharing Active Licenses with Additional Devices

RMA License Transfer

We hope you have found this article useful and informative. Here are some tips and best practices for using Cisco Orion and product activation keys:

Keep your product activation keys safe and secure. Do not share them with unauthorized parties or lose them.

Keep your software products up to date with the latest patches and updates. This will ensure optimal performance and security.

Keep track of your license usage and expiration dates. This will help you avoid license violations or service interruptions.

Use license pooling to share your active licenses with multiple devices. This will help you save money and manage your licenses efficiently.

Contact Cisco support if you have any questions or issues with your products or licenses. They are always ready to help you.

FAQs

Here are some frequently asked questions and answers related to the topic of this article:

What is the difference between a product authorization key (PAK) and a product activation key?A PAK is a 16-digit alphanumeric code that entitles you to a product activation key. A product activation key is a 160-bit value that encodes the serial number of your device and the enabled features. A PAK is valid for one-time use only and expires after one year. A product activation key is required for each device that runs Cisco Orion software.

How do I find the serial number of my device?You can find the serial number on the device label or by using the show version command on the device console.

How do I check the status of my license?You can check the status of your license by using the show license command on the device console or by logging in to the web-based user interface of your device and going to Settings > All Settings > License Manager.

How do I renew my license?You can renew your license by purchasing a renewal PAK from Cisco or an authorized reseller. You can then register your renewal PAK online or by phone and receive a new activation key. You can then install the new activation key on your device using the same steps as for the initial activation.

How do I transfer my license to a replacement device?You can transfer your license to a replacement device by initiating an RMA replacement request with Cisco TAC and providing them with your old device serial number and your new device serial number. You also need to have access to both devices and their activation keys. You can then copy, register, and install the activation key from your old device to your new device using the web-based user interface or the command-line interface of Cisco Orion.

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